Thank you for shopping with us at Flobing.com! We value your business and want to ensure your satisfaction. If you are not completely happy with your purchase, we are here to assist you with our return and refund process.

1. Return Eligibility:

• Items must be returned within 7 days from the date of delivery.
• The product must be in original condition, unused, and in the original packaging with all tags and labels intact.
• Certain items, such as personalized products, perishable goods, or health and hygiene items, may not be eligible for return. Please check the product description before purchasing.

2. How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact us via our customer support email at shop@flobing.com or through our contact form on the website.
• Provide your order number, product details, and reason for return.
• Our customer service team will guide you through the return process.

3. Return Shipping:

• Customers are responsible for the return shipping costs unless the product is damaged, defective, or an error was made on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items.

4. Refund Process:

• Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
• If your return is approved, your refund will be processed to your bank account within 7 business days.
• Refunds will be issued to the original payment method used during the purchase.
• Shipping charges are non-refundable.

5. Exchanges:

• We currently do not offer direct exchanges. If you’d like a different item, please follow the return process and place a new order on our website.

6. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us immediately (within 7 days of receipt) with photos of the damage or defect.
• We will provide you with a full refund or send a replacement at no extra cost to you.

7. Non-Returnable Items:

Certain items cannot be returned, including but not limited to:

• Gift cards
• Downloadable software products
• Personalized products
• Perishable items (e.g., food, flowers)
• Health and hygiene products (e.g., cosmetics, intimate items)

8. Contact Us:

If you have any questions or concerns regarding our Return & Refund Policy, please reach out to us at:

Flobing.com
Email: shop@flobing.com
Phone: [Your customer service phone number]

We are committed to ensuring a smooth shopping experience, and we appreciate your trust in Flobing.com.

Thank you for shopping with us!